Refund policy


Depending on the size of item(s) purchased, orders within Australia are shipped via Australia Post Express Parcel or Fastway Couriers. Orders within Australia should arrive within 3 – 5 business days after shipping date. We offer a flat shipping rate of $10 Australia wide*. (* For all states excluding WA. The shipping cost to WA is a flat rate of $15.)

You will receive all relevant tracking information once we have shipped your purchase.

We offer a flat shipping rate for all International Orders of AU$20. Your order will be shipped with Australia Post, and you will receive all tracking information once we have shipped your purchase.


It's okay to change your mind. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Be sure to contact us within 7 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at and we will organise with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damages must be reported with 2 days of delivery so we can follow up with the shipping carrier, otherwise we are unable to assist after this. Please photograph package and contents if possible and email all details through to

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, returned or exchanged.

Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will arrange this with you.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pour Petite does not receive any of your credit card details when you pay purchase items on the Pour Petite website. Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.