SHIPPING & RETURNS

AUSTRALIAN ORDERS

Depending on the size of item(s) purchased, orders within Australia are shipped via Australia Post Express Parcel or Fastway Couriers. Orders within Australia should arrive within 3 – 5 business days after shipping date. We offer a flat shipping rate of $10 Australia wide*. (* For all states excluding WA. The shipping cost to WA is a flat rate of $15.)

You will receive all relevant tracking information once we have shipped your purchase.

INTERNATIONAL ORDERS

We offer a flat shipping rate for all International Orders of AU$20.

Your order will be shipped with Australia Post, and you will receive all tracking information once we have shipped your purchase.

RETURNS SHIPPING POLICY 

It is okay to change your mind, so you may return most items in new and unused condition, with original packaging within 14 days of delivery for a store credit or refund. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please email hello@pourpetite.com and we will organise with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility. To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and/or with swing tags still attached.

SALE ITEMS and some specials items are final sale and will be marked as such.

If a package is damaged in transit please photograph package and contents if possible and notify us immediately at hello@pourpetite.com so we can follow up with the shipping carrier. All damages must be reported within 48 hours of delivery, otherwise we are unable to assist after this. 

REFUNDS

You should expect to receive your refund within 10 days of Pour Petite having received your order in its original condition. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, returned or exchanged.

REPLACEMENTS (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pourpetite.com and we will arrange this with you.

PRIVACY

Pour Petite does not receive any of your credit card details when you pay purchase items on the Pour Petite website. Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.